Report a Bug

Help Us Fix Issues

Found a bug or technical issue on our platform? We appreciate your help in reporting it! Your bug reports help us identify and fix problems quickly, ensuring a smooth experience for all users.

Please provide as much detail as possible about the issue you encountered, including steps to reproduce it and any error messages you may have seen.

How to Report a Bug

Include These Details

  • Description of the problem
  • Steps to reproduce the issue
  • Expected vs. actual behavior
  • Browser and device information
  • Screenshots or error messages
  • Date and time the issue occurred
  • Your account information (if applicable)

Common Bug Types

Website Issues

Problems with page loading, broken links, display issues, or functionality not working as expected on our website.

Mobile App Issues

Crashes, performance problems, features not working, or display issues on our mobile applications.

Search Problems

Issues with restaurant search, filtering, or results not displaying correctly.

Account Issues

Problems with login, registration, profile management, or account settings.

Payment Issues

Problems with transactions, billing, or payment processing (if applicable).

Report Your Bug

Use any of the following methods to report bugs to our technical team:

Email: bugs@comidabrasil.com.br

Phone: +55 (11) 3456-7890 ext. 300

Subject Line: Please include "BUG REPORT" in your email subject

Response Timeline

We prioritize bug reports based on severity and impact on user experience. Our typical response times are:

  • Critical bugs: 2-4 hours
  • High priority: 1-2 business days
  • Medium priority: 3-5 business days
  • Low priority: 1-2 weeks

Bug Status Updates

Once you report a bug, we'll provide updates on its status:

  • Received: We've received your report
  • Investigating: Our team is looking into the issue
  • Fixed: The bug has been resolved
  • Closed: Issue resolved and verified

Thank You

Thank you for helping us improve Comida Brasil! Your bug reports are invaluable in maintaining a high-quality platform for all our users.

If you have any questions about bug reporting or need assistance with the process, please don't hesitate to contact our support team.

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